Field Service Engineer Spain

As a Field Service Engineer you will be responsible for ensuring the optimal performance of our diagnostic instruments at laboratories and medical centers, providing high-quality technical support and coordinating key field activities. Your main responsibilities will be:
  
Preventive maintenance and installations:

• Organize and execute scheduled instrument installations, maintenance activities, software updates, and technical interventions.
• Plan and coordinate instrument installations, including logistics and LIS connection, in collaboration with sales and customer support teams.

 
Customer technical support:

• Solve technical issues via phone or on-site.
• Provide training to customers and colleagues.
• Manage complaints and document activities in internal systems.

 
Coordination of external field service engineers:

• Act as the main contact for the 6 local service organizations in all regions across Spain.
• Provide a planning for the monthly maintenances, installations and dispatch them for urgent reparations.
• Provide tools, training, and technical support.
• Monitor interventions and resolve incidents.
• Document and review their activities in CRM database.

 
Spare parts and instrument allocation management:

• Maintain optimal stock levels of spare parts and instruments.
• Organize orders, shipments, and physical inventory control.
• Coordinate logistics and allocation of instruments and spare parts for internal and external service partners.

Your Profile

• Degree in Technical Engineering or equivalent.
• Minimum 3 years of experience in laboratory instrumentation installation and maintenance.
• Native or fluent Spanish and good command of English.
• Proficiency in MS Office, Salesforce, and inventory management systems (SAP or similar).
• Autonomous, organized, and customer-oriented.
• High travel flexibility: Up to 70% of your time within Spain and occasionally to other European countries.
• Driving license B1