Sales support specialist

About the position

In taking up this job you will support the Fujirebio commercial team regarding our immune-analyzer products, our molecular/immune INNO-Line tests and distribution portfolio. With your optimal service level to customers and distributors you contribute to the achievement of the sales targets and a high customer satisfaction. Your key tasks will be to:

  • give demonstrations to customers on the use of our reagents, instruments and software;
  • give in depth technical product training to customers/commercial team;
  • provide scientific and practical trouble shooting and support to the sales teams and/or customers;
  • organize and perform external quality control testing to increase the competitive intelligence;
  • gain technical and scientific knowledge of all Fujirebio product lines by interacting with Product Development, attending congresses and symposia, reading articles, …;
  • handle customers complaints by investigating and analyzing problems, making appropriate recommendations and implementing solutions by phone or site visit;
  • log complaints and support in a database and inform/discuss with the concerned sales colleagues;
  • assist the Marketing Managers in product launches and market actions, setting up competition files, updating product files, ….;
  • contact customers to collect feedback on product performance and prepare reports for post marketing surveillance;
  • participate in an on-call-system to serve customers with urgent issues.

Your profile

  • Bachelor degree in life sciences
  • First experience in IVD lab environment, the specific scientific field or other experience relevant to IVD products
  • Your level of communication skills allows you to build up a relationship with customers and provide trainings
  • You are customer-oriented and show commercial flair
  • Good laboratory practice, good documentation practice
  • Strong organizational skills
  • Work in team but also independently
  • Language skills: fluent in Dutch, English and French. Knowledge of German is a plus.
  • Willingness to travel up to 25-35%, mostly Benelux and France but not limited to these countries

Your application

Up for the challenge? We welcome your cv + motivation letter by mail to:

Apply for this job!

Apply now